The Botanist doesn't have enough staff. Wait times can be long. They don't treat pre-orders differently. If the folks in front of you want to peruse the menu and make order through the cashier you're stuck. Frequently they only have one person fulfilling orders. Lines can be long. Other dispensaries process faster.

One star. The Botanist doesn't have enough staff. Wait time is long. It's a pattern. They frequently have only one person fulfilling orders. The Botanist needs a separate line for people who don't/can't want to use the kiosk to place order onsite. Making the only cashier handle such laborious tasks while a whole line of preorders has to wait is poor customer service.